12 Salon Client Policies for Hair and Beauty Salons
Well-communicated salon policies for clients are crucial for the smooth operation and success of a business. In complicated situations like customer grievances, no-shows, last minutes cancellations, etc., a well-written document for salon client policies comes as a handy solution. In this article, we have included 12 crucial policies for clients that each salon must have.
12 Important Salon Client Policies Samples and Templates
A non-refundable deposit amounting to 25% of the total hair and beauty service cost will be required when booking your appointment. This deposit will be applied toward your final bill on the day of your appointment.
Pro tip: Use free tools like Yottled to charge an advanced non-refundable or partially refundable deposit at the time of scheduling an appointment and enforce the custom no-show/cancellation policy.
Make cancellations at least 48 hours prior to the appointment in order to get a refund of the deposit. Any cancellations made after that will result in the deposit forfeit.
No-shows result in a 100% deposit forfeit.
Clients are requested to provide at least 24 hours’ notice for rescheduling appointments. Failure to provide adequate notice may result in a fee that is equal to your deposit amount.
5. Appointment Scheduling
A. Clients are encouraged to schedule appointments in advance to ensure availability.
You can schedule an appointment either by calling us at 123-4567-890 or clicking on the “Book Now” tab on our website which will lead you to our booking software Yottled.
B. Walk-in appointments will be accommodated based on availability, but priority will be given to clients with scheduled appointments.
C. Late arrivals may result in a shortened service time to avoid inconveniencing other clients.
D. Clients are expected to provide the correct email address and phone number to get the appointment confirmation message. To help clients remember their scheduled appointments, we use Yottled to send text messages and email reminders 1 day, and 1 hour prior to the appointment.
6. Customer Satisfaction and Grievances
If a client is unsatisfied with a service, they should inform the salon staff immediately to address the issue. The salon will strive to rectify any service-related concerns within a reasonable timeframe.
In exceptional circumstances where it proves challenging to resolve the matter to your complete satisfaction, we will provide you with a store credit or gift card valued between 70% and 100% of the service cost. This credit can be utilized towards your subsequent service.
7. Accompanying Children and Pets
To maintain a relaxing environment, clients are advised to make arrangements for childcare and pet care and arrive without children and pets whenever possible.
Children and pets must be supervised by a responsible adult at all times if they accompany a client to the salon.
To have enough seating arrangements in the waiting area for all the clients, we encourage you not to bring more than one guest.
9. Personal Belongings
The salon is not responsible for any loss, damage, or theft of personal belongings brought into the premises. Clients are encouraged to keep their belongings secure and attended to during their visit.
10. Payment and Tips
Our salon accepts various forms of payment, including cash, credit cards, debit cards, gift card redemptions, and digital payment options. We don’t accept bank cheques anymore.
Tips for salon services are appreciated and may be provided directly to the service provider.
11. Health and Safety
Clients must disclose any health conditions, allergies, or sensitivities that may affect their service experience. The salon adheres to strict sanitation and hygiene practices to ensure a clean and safe environment.
12. Feedback and Reviews
Our salon welcomes client feedback and encourages clients to share their experiences through online reviews or feedback forms. Constructive criticism and suggestions for improvement are highly valued and will be taken into consideration.
A well-documented salon policy for clients ensures that customers and the business are on the same page. If you’re looking for a free and highly efficient tool to manage your salon smoothly and implement no-show, cancellation, and rescheduling policies, use Yottled! It has 30+ brilliant features to help you run and flourish your business with ease.