5 No-Show Policy Templates And Samples -2023

Implementing a no-show policy is essential for any business to protect its financial viability. In this article, we have included 5 no-show policy templates that you can use for your business after modifying them according to your needs. These no-show policies ensure that valuable appointment slots are not left unfilled.

  • 1. No-show policy with a non-refundable deposit

    A non-refundable deposit of $20 is required to book an appointment with our clinic. Please note that any cancellation and no-show will result in the deposit being forfeited. We understand that unexpected circumstances may arise, and we will do our best to accommodate any rescheduling requests. We have a 48-hour rescheduling policy. If you need to reschedule your appointment, please call or email us at least 48 hours in advance at xyz@example.com or 123-4567-890.

    Pro tip: Use free tools like Yottled to charge an advanced non-refundable deposit at the time of scheduling an appointment and enforce the no-show/cancellation policy.

  • 2. Three-Strike No-Show Policy

    To ensure that we can accommodate all our clients, we have implemented a three-strike no-show policy.

    • The first and second instances of a no-show or last-minute cancellation within 24 hours will result in a warning.

    • On the third occurrence, a fee of $20 will be charged to your credit card on file or must be paid prior to booking any future services, and future appointments may require a non-refundable deposit.

    We value our clients’ time and the time of our staff, and this policy helps us maintain an efficient schedule and provide the best service to all our clients.

  • 3. No-show policy example for the salons and spas

    We have an appointment scheduling system so that our beauticians can be prepared for each appointment, and spend the right amount of time for the services, while the clients can avoid the long waiting time.

    To help clients remember their scheduled appointments, we use Yottled to send text messages and email reminders 5 days, 1 day, and 1 hour in advance of the appointment time.

    We kindly request that you provide a minimum of 24 hours' notice for any appointment cancellations or rescheduling. In the event of a no-show or a cancellation/rescheduling made less than 24 hours in advance, a fee equivalent to 50% of the scheduled service cost will be charged.

    This fee will be added to your next appointment or must be paid prior to booking any future services.

  • 4. Short no-show policy wording

     “No-shows and cancellations made within 24 hours of the appointment will attract a $20 penalty which will be charged from Write down your method of charging the penalty.”

    For example, “No-shows and cancellations made within 24 hours of the appointment will attract a $20 penalty which will be charged from your credit card on file/advanced deposit/added to your next appointment.”

  • 5. No-show policy example with an in-depth empathetic message

    A non-refundable deposit amounting to 30% of the total dental service cost will be required when booking your appointment. This deposit will be applied toward your final bill on the day of your appointment. Reschedule of appointment before 24 hours is allowed without any penalty. Cancellations or no-shows result in a 100% deposit forfeit.

    This fee compensates for the time our staff has reserved specifically for your appointment and the potential loss of business due to the short notice.

    By reserving specific time for each client, we incur costs, such as staff wages and overhead expenses, which can be substantial. We expect clients to honor their commitments and discourage last-minute cancellations, allowing our dental clinic to maintain a consistent schedule and provide the best possible service to all clients.

    Thank you for your understanding.

    Team XYZ dental clinic

  • Conclusion

    Want to implement a no-show and cancellation policy for your business? Use Yottled for appointment scheduling. It’s free!

    Yottled has inbuilt features such as advance deposits, storing credit card/debit cards on file, sending automated reminders, and a custom cancellation policy upload facility.

    Enforce a strict no-show policy today that demonstrates respect for both the time of the service providers and other clients.

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